Shipping policy

GIFT DELIVERY GUIDELINES & RESOLUTIONS

  • All orders are held for 48 hours to allow guests to edit their address or change their order.
  • Guests can edit their address via the editing feature on their order confirmation email
  • Guests can cancel their order by submitting a ticket
  • After the 48 hour hold period, no changes can be made to the order to ensure  timely fulfillment of all program gifts

Guest claims the gift was not delivered, but POD says otherwise: 

  • GPS will re-ship the gift and charge the client (casino)
  • For online, multi-location, or national clients, GPS will re-ship gift a second to a different address than the original order if an obvious address typo error can’t be identified. 
  • GPS will not ship a “missing” gift a third time 

Broken/Damaged Gifts

  • The guest must provide video or picture evidence of the breakage within 7  days of receiving the gift
  • GPS will reship and cover all costs associated with replacement
  • At the discretion of GPS, GPS will send a return label for broken gifts. If a return oft he gift is needed, the gift must ship within 7 days of receiving the return label.
  • If the gift does not ship within 7 days of receiving the return label, the client will be responsible for the cost of both gifts.
  • GPS will ship a replacement gift prior to receiving physical broken product and customer will not be charged for the product or shipping cost

Gift is lost by carrier

  • GPS will first try to resolve this with the carrier and allow 10 days for the gift to show back up. Often the package is found and delivered after a claim is made
  • If the claim results in the package truly being lost, GPS will re-ship the gift at no additional charge

Missing Part(s)

  • The guest must provide video or picture evidence of the breakage within 7 days of receiving the gift
  • GPS will order the missing part at no additional charge
  • If part cannot be ordered, entire product will be replaced, and the cost will be paid by GPS.
  • At the discretion of GPS, GPS will send a return label for gift. If a return of the gift is needed, the gift must ship within 7 days of receiving the return label.
  • If the gift does not ship within 7 days of receiving the return label, the client will be responsible for the cost of both gifts.

Returns/Exchanges

  • GPS cannot accept any returns or exchanges on gifts

Errors, Inaccuracies & Omissions

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.