DYNASTY REWARDS STORE FAQs

ORDERS & RETURNS

How do I select a reward?

  1. Navigate to the rewards catalog by selecting “Shop” from the website menu. You can choose to browse all available rewards or shop by product category. You can also navigate to the product catalog from the homepage.
  2. Click on a product listing to view its item detail page.
  3. From the item detail page, click “Add to Cart.”
  4. You should see a pop-out cart drawer for “Your cart” with your selected item. Click “Check Out” and follow the steps to complete your order.

What if I change my mind prior to completing the order process? 

During checkout, you may click the shopping bag icon next to the Dynasty Rewards logo to return to your cart. If you want to remove an item from your cart, click the trash can logo next to the quantity selector.

How will I know my order has been placed?

You will receive a confirmation email once you place your order and an email with tracking information once your order ships. You can also see your complete order history with tracking information by viewing My Orders in your account.

How can I track my order?

Once your order ships, you will receive an email with tracking information.

Can I change or cancel my order after it’s been placed?

If you need to cancel or change an order, please get in touch with customer service by replying to your order confirmation email or filling out the form on our Contact page. You can edit your shipping address within 24 hours of placing your order.

Please note that orders already shipped cannot be changed or canceled. 

What is your return policy?

We cannot accept returns unless the item is damaged or defective. Please see our Return Policy for more details.

What happens if my selection is no longer available after I order? 

If a manufacturer discontinues or changes an item's availability after your order is placed, a member of our customer service team will contact you to offer a replacement item of equal or higher value or to refund your Crowns.

How do I return or exchange an item?

Per our Return Policy, we only accept returns or exchanges for items received in error or arrived damaged. If you received the incorrect item or your shipment arrived damaged, contact customer service by replying to your order confirmation email or filling out the form on our Contact page.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact customer service by replying to your order confirmation email or by filling out the form on our Contact page.

SHIPPING & DELIVERIES

When can I expect to receive my award? 

Estimated delivery time for your physical reward is 2-5 weeks. You'll be notified via email once your reward has been shipped. 

Virtual gift cards will arrive in your inbox within minutes of ordering. 

Can I expedite my shipping?

We do not offer expedited shipping currently.

Where can I find my virtual gift cards?

Gift cards will be emailed to you shortly after placing your order. If you do not receive an email with your virtual gift card, please visit help.tangocard.com for support.

Do you offer international shipping?

Shipping is only available to the United States and Canada.

What should I do if my order is delayed?

If your order is delayed, please check the tracking information. If the tracking information indicates that the order has been delivered, but you haven't received it, please contact customer service by replying to your order confirmation email or completing the form on our Contact page.

Can I refuse a shipment? 

If you inspect a package upon arrival and it appears to be damaged, please refuse shipment and contact customer service.

If you choose to refuse a shipment for any reason other than shipping damage, you'll be responsible for all shipping charges and the item won't be refunded.

CUSTOMER SUPPORT

How can I contact customer service?

You can contact customer service by replying to your order confirmation email or filling out the form on our Contact page. For support with virtual gift cards, please visit help.tangocard.com.

What are your customer service hours?

Customer service hours are Monday – Friday, 8 AM – 5 PM PST. All customer service inquiries will have a response within one business day.

Can I speak to a customer service representative by phone?

You can contact customer service by replying to your order confirmation email or by filling out the form on our Contact page. If your issue requires a phone call, a member of our team will reach out to you.

ACCOUNT & SECURITY

What should I do if I forget my password?

If you forget your password, please visit https://myaccount.draftkings.com/resetpassword to reset your Dynasty Rewards password.

For Golden Nugget Online Gaming accounts, please visit https://myaccount.goldennuggetcasino.com/login.

How do I update my account information?

Please log in to your Dynasty Rewards account to update your account information.